Privacy policy

Last updated: August 20, 2026

This Privacy Policy explains how Metabolae Ceylon Cinnamon collects, uses, stores, and shares personal information when you visit metabolaeceyloncinnamon.com, place an order, contact us, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly to us, including:

• Your name
• Email address
• Phone number
• Billing information
• Shipping information
• Order and transaction details
• Customer service messages
• Product reviews or feedback you choose to submit
• Any other information you voluntarily provide

We may also automatically collect certain technical and usage information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on our website
• Referring websites or pages
• General location information
• Cookie and similar technology data

How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Process payments and refunds
• Provide customer support
• Communicate with you about your order
• Send transactional messages such as order confirmations and shipping updates
• Detect and prevent fraud, abuse, and unauthorized transactions
• Improve our website, products, and services
• Understand how customers use our website
• Measure advertising and marketing performance
• Personalize website content and advertising
• Send promotional communications where permitted by law
• Comply with legal, accounting, tax, and regulatory obligations

Orders and Payments

When you place an order, we collect the information necessary to process your purchase and deliver your products.

Payment information may be processed by third-party payment providers. We generally do not directly store complete credit or debit card numbers.

Your payment provider may process your information according to its own privacy and security practices.

How We Share Information

We may share personal information with service providers that help us operate our business.

These may include:

• Ecommerce and website hosting providers
• Payment processors
• Shipping and fulfillment providers
• Email service providers
• Customer support providers
• Analytics providers
• Advertising and marketing partners
• Fraud prevention and security providers
• Professional advisers such as accountants, lawyers, and consultants

We may also disclose personal information when reasonably necessary to comply with law, respond to valid legal requests, protect our rights, investigate fraud, enforce our policies, or protect the safety of our customers and business.

If our business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.

Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to operate our website and understand how it is used.

These technologies may help us:

• Keep shopping cart features working
• Remember preferences
• Improve website performance
• Measure website traffic and engagement
• Understand how visitors found our website
• Measure marketing campaigns
• Provide more relevant advertising

You may be able to control or disable cookies through your browser settings or any cookie preference tools available on our website.

Disabling certain cookies may affect the functionality of parts of the website.

Advertising and Analytics

We may work with analytics, advertising, and social media providers to better understand website activity and the effectiveness of our marketing.

These providers may use cookies, pixels, or similar technologies to collect information about your interactions with our website.

Depending on where you live, you may have rights to limit or opt out of certain targeted advertising, profiling, or data-sharing activities.

Email Marketing

If you choose to join our email list, we may send you product updates, educational content, promotions, and other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Unsubscribing from marketing messages does not prevent us from sending necessary transactional communications relating to an order, refund, support request, or other service interaction.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

• Fulfill and document orders
• Provide customer service
• Process returns and refunds
• Maintain tax and accounting records
• Prevent fraud and abuse
• Resolve disputes
• Comply with legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.

However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have certain rights concerning your personal information.

These rights may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Request a copy of your personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising or data-sharing practices

Your rights may vary based on applicable law and may be subject to certain exceptions.

To submit a privacy request, contact us at support@metabolaeceyloncinnamon.com.

We may request information reasonably necessary to verify your identity before processing certain requests.

United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on your state of residence, these may include rights to access, correct, delete, or obtain a copy of personal information, as well as rights relating to targeted advertising or certain forms of data sharing.

Where required by law, we will honor valid privacy requests submitted to support@metabolaeceyloncinnamon.com.

European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, we may process personal information based on one or more lawful grounds, including:

• Performance of a contract, such as fulfilling your order
• Compliance with legal obligations
• Our legitimate business interests
• Your consent, where required

You may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

International Data Transfers

Some of our service providers may process or store personal information in countries other than the country where you live.

Where required by applicable law, appropriate safeguards may be used when personal information is transferred internationally.

Children's Privacy

Our website and products are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact support@metabolaeceyloncinnamon.com.

Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review the privacy policies of any third-party service you use.

Do Not Track

Some browsers allow users to send a "Do Not Track" signal.

Because there is not currently a universally accepted standard for responding to these signals, our website may not respond to every Do Not Track request in the same way.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technologies, or legal obligations.

When changes are made, we may update the "Last updated" date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or want to exercise an applicable privacy right, contact us at:

support@metabolaeceyloncinnamon.com