Refund policy

Last updated: August 20, 2026

We want you to feel confident ordering from Metabolae Ceylon Cinnamon. If your order is not right for you, this policy explains when you may qualify for a return, replacement, or refund.

90-Day Return Window

You may request a return within 90 days of the date your order is delivered.

To qualify for a standard return, the product must be unopened, unused, and in its original condition.

Please contact us before sending anything back. Returns sent without prior approval may not be accepted.

90-Day Satisfaction Guarantee

We also offer a 90-day satisfaction guarantee on qualifying purchases.

If you have opened and tried your Metabolae Ceylon Cinnamon product and are not satisfied with your experience, contact us within 90 days of delivery and we will review your request.

For approved satisfaction guarantee requests, we may not require you to physically return an opened product.

To submit a request, email support@metabolaeceyloncinnamon.com and include:

• Your order number
• The email address used for your purchase
• A brief explanation of your experience

We may request additional information when reasonably necessary to verify your purchase or review your request.

Eligibility

A return or refund request must generally meet the following requirements:

• The request is made within 90 days of delivery
• The purchase was made directly through metabolaeceyloncinnamon.com
• You can provide valid proof of purchase
• The request is not connected to suspected fraud, abuse, or repeated misuse of our refund policy

Our voluntary satisfaction guarantee may be limited to one qualifying refund per customer, household, or delivery address.

Opened Products

Because our products are consumable wellness products, opened items generally should not be mailed back unless our customer support team specifically instructs you to return them.

If your opened product qualifies under our 90-day satisfaction guarantee, we will provide the appropriate next steps by email.

How to Start a Return

To request a return, contact us at support@metabolaeceyloncinnamon.com.

Please provide your order number and the reason for your request.

If a physical return is required, we will send you return instructions. Do not send products to an address found elsewhere online or on a shipping label unless our support team has specifically instructed you to do so.

Return Shipping

For standard returns involving an unwanted or unopened product, return shipping costs are the responsibility of the customer unless otherwise required by law.

If we confirm that your order arrived damaged, defective, or incorrect, we will provide an appropriate solution and may cover reasonable return shipping costs when a return is necessary.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect product, contact us at support@metabolaeceyloncinnamon.com as soon as reasonably possible.

Please include your order number and, when possible, clear photographs of:

• The affected product
• The outer packaging
• The shipping label

After reviewing the issue, we may offer a replacement, refund, store credit, or another appropriate resolution.

Refund Processing

Once your refund has been approved, it will be issued to your original payment method.

Please allow up to 10 business days for an approved refund to be processed.

Your bank, credit card provider, or payment processor may take additional time to post the refund to your account after we have issued it.

If more than 15 business days have passed since we confirmed your refund and you still do not see it, contact us at support@metabolaeceyloncinnamon.com.

Original Shipping Charges

Original shipping charges are generally non-refundable unless:

• We shipped the wrong product
• The product arrived damaged or defective
• Applicable law requires the shipping charge to be refunded

Promotional Items and Free Gifts

Free gifts, complimentary products, and promotional items do not have a separate cash value and are not eligible for individual refunds.

If a promotional item was provided because your order met a specific purchase requirement, we may require that item to be returned together with the qualifying purchase.

If a required promotional item is not returned, we may deduct its stated value from your refund where permitted by law.

Bundles and Multi-Item Orders

Products purchased as part of a bundle or multi-item promotion may be subject to the pricing conditions of that offer.

If only part of a bundle is returned, any refund may be calculated using the adjusted value of the products retained rather than simply dividing the bundle price equally.

Final Sale Items

Products clearly marked as final sale may not be eligible for standard returns.

This does not affect any rights you may have when a product is damaged, defective, incorrectly supplied, or otherwise protected by applicable consumer law.

Order Cancellations

If you need to cancel or change an order, contact us as quickly as possible at support@metabolaeceyloncinnamon.com.

We cannot guarantee that an order can be changed or cancelled after it has entered processing.

If your order has already shipped, you may need to follow the applicable return process after delivery.

Refused and Undeliverable Packages

If a package is returned because the delivery address was incorrect, incomplete, refused, or otherwise undeliverable due to circumstances outside our control, any refund may be reduced by shipping or carrier charges incurred by us where permitted by law.

Refund Abuse and Fraud

Our return policy is designed to provide a fair experience for genuine customers.

We reserve the right to refuse, restrict, or investigate requests where we reasonably believe there has been fraud or abuse.

This may include:

• Repeated excessive refund requests
• Multiple refund claims for the same order
• False claims that an order was missing, damaged, or defective
• Abuse of promotional offers or satisfaction guarantees
• Fraudulent payment disputes or chargebacks
• Attempts to obtain refunds through multiple accounts, identities, addresses, or payment methods

Where appropriate, suspected fraudulent activity may be reported to payment processors, financial institutions, shipping providers, or relevant authorities.

Purchases From Other Sellers

This policy applies to purchases made directly through metabolaeceyloncinnamon.com.

If you purchased a Metabolae product from another retailer, marketplace, or third-party seller, your return or refund must generally be requested through that seller and will be subject to their policies.

Your Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be waived.

If applicable law provides you with rights that are more favorable than the terms of this policy, those legal rights will continue to apply.

Contact Us

If you have questions about a return, refund, replacement, or your order, contact us at:

support@metabolaeceyloncinnamon.com