Shipping Policy

Last updated: August 20, 2026

This Shipping Policy explains how orders placed through metabolaeceyloncinnamon.com are processed, shipped, and delivered.

Where We Ship

We currently ship orders within the United States.

At this time, international shipping is not available.

Shipping Rates

Our standard shipping rates are:

• Orders of $50 or more: Free shipping
• Orders under $50: $3.90 shipping

The applicable shipping charge will be displayed at checkout before your order is completed.

Order Processing

Orders require processing before they are transferred to the shipping carrier.

Processing times may occasionally be longer during holidays, promotions, product launches, high-volume periods, or other circumstances affecting fulfillment operations.

Once your order has been shipped, you will normally receive a shipping confirmation email with tracking information when available.

Delivery Estimates

Any delivery dates or timeframes displayed on our website, during checkout, or in shipping notifications are estimates unless expressly stated otherwise.

Delivery times may vary depending on your location and the shipping carrier.

Delays may also occur due to circumstances outside our reasonable control, including:

• Carrier disruptions
• Severe weather
• Holiday shipping volume
• Transportation delays
• Incorrect or incomplete delivery information
• Local delivery disruptions

A carrier delay does not automatically mean an order is lost or eligible for a refund.

Tracking Your Order

When tracking is available, it will be sent to the email address used when placing your order.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

If your tracking information has not updated for an extended period, contact us at support@metabolaeceyloncinnamon.com.

Shipping Addresses

You are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an error after placing an order, contact us as quickly as possible at support@metabolaeceyloncinnamon.com.

We cannot guarantee that an address can be changed after an order has entered processing or been transferred to the carrier.

Incorrect or Incomplete Addresses

We are not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you request that the package be sent again.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend first checking:

• Around your delivery location
• With other members of your household
• With nearby neighbors where appropriate
• With your building reception, mailroom, or front desk if applicable
• Directly with the shipping carrier

If you still cannot locate the package, contact us at support@metabolaeceyloncinnamon.com and we will review the available tracking information.

Lost Packages

If a package appears to be lost in transit, please contact us so we can review the shipment and, where appropriate, work with the carrier.

We may ask you to wait until the carrier's normal delivery window has passed before a package can be treated as lost.

Depending on the circumstances, an eligible lost shipment may be replaced or refunded.

Damaged Orders

Please inspect your order after delivery.

If your package or product arrives damaged, contact us as soon as reasonably possible at support@metabolaeceyloncinnamon.com.

Please include:

• Your order number
• A description of the damage
• Clear photographs of the affected product
• Photographs of the packaging and shipping label where possible

Once we review the issue, we may offer a replacement, refund, store credit, or another appropriate resolution.

Incorrect Items

If you receive a product different from what you ordered, contact us at support@metabolaeceyloncinnamon.com.

We may request photographs or other information so we can verify the issue and arrange an appropriate solution.

Returned and Undeliverable Packages

A package may be returned to us if it is refused, unclaimed, incorrectly addressed, or otherwise considered undeliverable by the carrier.

If this happens, we may contact you to determine whether you would like the order reshipped or refunded where applicable.

Additional shipping charges may apply to reshipment where the return was caused by incorrect customer-provided information or a refused delivery.

Where permitted by law, shipping or carrier costs already incurred may be deducted from a refund for an undeliverable or refused shipment.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@metabolaeceyloncinnamon.com.

We cannot guarantee that changes or cancellations can be made after an order has entered fulfillment.

Once an order has shipped, it can no longer be cancelled and may instead be subject to our Return & Refund Policy.

Multiple Packages

In some cases, products from the same order may be shipped separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

Shipping Promotions

Free shipping and other shipping promotions may be subject to minimum purchase requirements or other conditions displayed at the time of the offer.

For our standard U.S. shipping offer, orders totaling $50 or more qualify for free shipping, while orders under $50 are charged $3.90 for shipping.

Shipping and Refunds

Original shipping charges are generally non-refundable unless the order was damaged, defective, incorrectly fulfilled, or applicable law requires otherwise.

Additional information regarding returns and refunds can be found in our Return & Refund Policy.

Contact Us

If you have questions about shipping, delivery, tracking, or an order in transit, contact us at:

support@metabolaeceyloncinnamon.com